Amazon blocks Meta’s Muse AI assistant, citing security and privacy concerns

Amazon has blocked Meta's Muse AI agent from shopping on Amazon.com for iOS, Android, and WhatsApp users. The company cites security, privacy, and transparency concerns, stating that unauthorized AI agents violate its Conditions of Use. This move follows Amazon's request for Meta to remove the site from the assistant entirely. While Amazon defends the restriction based on platform policies, Meta disputes the security claims, highlighting an industry struggle over controlling the AI-driven shopping experience and customer relationships.